4.2 z 5 hvězdiček
měkká vazba
Delivering Happiness
Kniha ( měkká vazba )
- Produkt je vyprodaný.
In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways… Přejít na celý popis
Čeho všeho je schopný člověk bez špetky strachu? Někdo to zanedlouho pocítí na vlastní kůži...
Více informací
K tomuto produktu zákazníci kupují
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing.He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world
- Nakladatel
- Hachette
- Rozměr
- 152 x 226 x 22
- jazyk
- angličtina
- Počet stran
- 272
- Vydání
- 1
- isbn
- 978-0-446-58532-3
- Vazba
- měkká vazba
- datum vydání
- 21.11.2012
- ean
- 9780446585323
Hodnocení a recenze čtenářů Nápověda
0.0 z 5 0 hodnocení čtenářů
0× 5 hvězdiček 0× 4 hvězdičky 0× 3 hvězdičky 0× 2 hvězdičky 0× 1 hvezdička
Přidejte své hodnocení knihy
Vývoj ceny Nápověda
Získejte přehled o vývoji ceny za posledních 60 dní.
Maloobchodní cena
Minimální prodejní cena:
0 Kč
Nápověda
Články, které stojí za pozornost
-
-
-
-
-
-
-
-
-
-
-
-
